Frequently Asked Questions

Orders & Shipping

How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to monitor its progress.

What shipping methods are available?
We offer a range of standard and express shipping options to destinations within the United States. The specific carriers and delivery times will be presented at checkout.

Do you ship internationally?
Yes, we deliver to numerous countries worldwide. Shipping costs and estimated delivery times are calculated based on your location and will be shown before you complete your purchase.

Can I change my shipping address after placing an order?
We can only modify the shipping address if the order is still being processed. Please contact our Customer Service team immediately via the contact form on axwomens.com for assistance. We are unable to redirect orders once they have been shipped.

Returns & Exchanges

What is your return policy?
We offer a hassle-free return policy for items in their original, unworn condition with all tags attached. Returns are typically accepted within a specified number of days from the delivery date.

How do I return an item?
To initiate a return, please log into your account on axwomens.com and navigate to your order history. Follow the instructions to generate a return authorization and a prepaid shipping label if applicable.

How long does it take to receive a refund?
Refunds are processed to the original payment method once we receive and inspect the returned item. Please allow time for the funds to appear in your account, depending on your bank or card issuer.

Do you offer exchanges?
We currently facilitate exchanges by processing a return for the original item and a new purchase for the desired item. This ensures you receive the correct size or style as quickly as possible.

Products & Sizing

Where can I find size guidance for an item?
Each product page features a detailed size chart with specific garment measurements. We recommend comparing these measurements to a similar item in your wardrobe for the best fit.

What should I do if an item is out of stock?
Popular items may be restocked. Use the “Notify Me” feature on the product page to receive an email alert if the item becomes available again in your size.

Account & Website

How do I create an account?
You can create an account during the checkout process or by selecting “Create Account” on the login page of axwomens.com. This allows you to track orders, save your details, and create a wishlist.

I forgot my password. How can I reset it?
Click the “Forgot Password” link on the login page. Enter the email address associated with your account to receive a secure link to create a new password.

How do I update my newsletter preferences?
You can manage your subscription at the bottom of any newsletter email or by updating your communication preferences within your account settings on axwomens.com.

Care & Quality

How should I care for my garment?
Care instructions are provided on the label inside each garment. We advise following these guidelines closely to maintain the quality, color, and shape of your purchase.

What materials are used in your clothing?
The primary fabric and material composition for each item are listed in the product description on its page.

Further Assistance

What if my question isn’t answered here?
Our dedicated Customer Service team is ready to help. For the quickest and most comprehensive support, please contact us directly through the form available on axwomens.com. We aim to respond to all inquiries promptly.