FREQUENTLY ASKED QUESTIONS
ORDERS & SHIPPING
How long does delivery take?
Delivery times vary depending on your location. Once your order is processed, you’ll receive a confirmation email with estimated delivery times. Please note that these are estimates and not guaranteed.
Do you offer international shipping?
Yes! We ship to most countries worldwide. Shipping costs and delivery times will be calculated at checkout based on your destination.
Can I track my order?
Absolutely. Once your order ships, you’ll receive a tracking number via email that you can use to monitor your package’s journey.
What if my package is lost or stolen?
While we’re not responsible for lost or stolen packages after delivery, please contact our customer service team and we’ll do our best to assist you.
RETURNS & EXCHANGES
What’s your return policy?
We accept returns within 14 days of delivery. Items must be unworn, with tags attached, and in their original packaging. Some exclusions may apply.
How do I process a return?
Simply visit our Returns Center at axwomens.com to initiate your return. You’ll receive instructions on how to proceed.
How long do refunds take?
Refunds are typically processed within 5-7 business days after we receive your return. The time it takes for the credit to appear in your account depends on your bank.
PRODUCT INFORMATION
How do I know what size to order?
We provide detailed size charts for each product. Please refer to these measurements rather than your usual size, as our sizing may differ from other brands.
Are your products ethically made?
We’re committed to ethical manufacturing practices and work closely with our partners to ensure fair working conditions.
PAYMENT OPTIONS
What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods. All transactions are encrypted for your security.
Is my payment information secure?
Yes, we use industry-standard encryption to protect your personal and payment information.
ACCOUNT MANAGEMENT
How do I reset my password?
Visit axwomens.com and click “Forgot Password” on the login page. You’ll receive instructions to reset your password via email.
Can I change my order after placing it?
We process orders quickly, so changes may not always be possible. Contact us immediately if you need to modify your order.
OTHER QUESTIONS
Do you offer gift cards?
Yes! Digital gift cards are available for purchase on our website and can be emailed directly to the recipient.
How can I stay updated on new arrivals?
Subscribe to our newsletter at axwomens.com to receive updates about new collections and exclusive offers.
Where can I find care instructions for my items?
Care instructions are included with each product and can also be found in the product description online.