Delivery Information
How We Deliver
We are committed to getting your order to you efficiently. All orders are processed and dispatched from our distribution centers. Once your order ships, you will receive a confirmation email containing your tracking information, allowing you to follow your package’s journey directly to your doorstep. Please ensure your shipping address is entered correctly during checkout, as we cannot be held responsible for orders delivered to an address provided in error.
Shipping Methods & Service Areas
We offer a range of reliable shipping options to meet your needs. Our services cover a wide area, and you can select your preferred method at checkout. The availability of specific options may vary depending on your final delivery location. Delivery timelines will begin once your order has been fully processed and you have received your shipment confirmation.
Tracking Your Order
Once your order is on its way, the tracking link in your shipment email is your best resource for real-time updates. If your tracking information appears not to have updated for several days, please allow for carrier processing times before contacting our support team.
Delivery Issues
While we strive for a perfect delivery experience every time, sometimes issues may occur. If your package is marked as delivered but you cannot locate it, we recommend first checking around your property and with household members. For any non-receipt or delivery problems, our customer service team is here to help resolve the situation.
Additional Delivery Notes
- Someone must be available to receive the shipment at the provided address.
- In certain circumstances, delivery may require a signature.
- We are unable to redirect orders once they have been dispatched.
For further assistance regarding your delivery, please visit our Help Center at axwomens.com.